RIGHTS AND OBLIGATIONS OF THE PARTIES

Last updated: August 18, 2026

1. Rights and Obligations of the E-Commerce Website Operator

a) Promulgate, disclose, and implement operating conditions and transaction terms

Salonease.vn reserves the right to issue and publicly disclose policies, terms, transaction conditions, sales and purchase terms, delivery, payment, warranty, return, refund, and regulations related to the use of the website.

Salonease.vn is obligated to implement the published policies and ensure that customers can access this information prior to conducting transactions.

b) Establish and disclose service standards and website participation processes

Salonease.vn establishes and publicly discloses:

• Ordering process;
• Order confirmation process;
• Payment process;
• Delivery process;
• Warranty, return, and refund process;
• Feedback, inquiry, and complaint handling process.

We are obligated to provide services in strict accordance with the standards and processes published on the website.

c) Collect service fees according to the publicly disclosed pricing policy

Salonease.vn has the right to collect payments associated with goods purchasing transactions, including:

• Product selling prices;
• Shipping fees (if any);
• Installation, setup, express delivery, or other supplementary service fees (if any).

All charges will be clearly disclosed prior to customer order confirmation.

d) Provide full or summary information regarding applicable promotional programs prior to ordering

Prior to order confirmation, Salonease.vn is responsible for providing information about promotional programs (if applicable), including:

• Promotional formats;
• Discount/promotional values;
• Applicable terms and conditions;
• Effective duration;
• Scope of application and related limitations.

Promotional details are displayed on the website or communicated directly to customers during the ordering process.

đ) Ensure safe and stable website operation

Salonease.vn is obligated to implement necessary technical and organizational measures to maintain stable website operation, including:

• Server system management;
• Data backup;
• System activity monitoring;
• Prevention of unauthorized access;
• Prompt resolution of technical issues within a reasonable timeframe.

In the event of maintenance, upgrades, or unforeseen incidents, Salonease.vn will make every effort to notify users to the extent practicable.

e) Regulate conditions for suspension, termination, or restriction of user accounts

Salonease.vn reserves the right to suspend, terminate, or restrict access or account usage (if the website features user account functionality) under the following circumstances:

• Providing false, fraudulent, or inaccurate information;
• Showing signs of fraud, scamming, or unlawful asset appropriation;
• Violating website terms of use or policies;
• Infiltrating, attacking, or impairing the system;
• Violating legal regulations or upon formal requests from competent state authorities.

Except in emergencies requiring immediate action to safeguard system security or comply with statutory requirements, Salonease.vn will notify users regarding account restriction or termination measures.

g) Implement necessary measures to ensure information security

Salonease.vn is obligated to apply appropriate measures to safeguard:

• Customer personal information;
• Transaction data;
• Account credentials;
• Information concerning legitimate business activities of users.

Security measures are executed in compliance with our Privacy Policy and applicable data protection laws.

h) Receive and resolve user inquiries, feedback, and complaints

Salonease.vn is obligated to receive and process inquiries, feedback, and complaints via official contact channels, including:

• Email: Support@salonease.vn;
• Hotline: (+84) 28 3547 1411;
• Contact forms on the website;
• Other official support channels announced on the website.

Dispute resolution is conducted pursuant to the Feedback, Inquiries & Complaint Resolution Procedure published on the website.

i) Monitor and prevent unlawful acts, and cooperate with competent state authorities

Salonease.vn has the right and obligation to:

• Monitor website activities;
• Detect and prevent fraud, forgery, scams, intellectual property infringements, or other illegal conduct;
• Temporarily hold or cancel transactions showing signs of violation;
• Store transaction records in accordance with statutory requirements;
• Cooperate and provide data/information upon legitimate requests from competent state agencies.

2. Rights and Obligations of Buyers

a) Rights of Buyers:

• Access and use the website for lawful purposes;
• Be provided with full information regarding products, pricing, promotions, delivery fees, transaction terms, warranty, and return policies prior to placing an order;
• Select preferred payment methods;
• Request official tax invoices in accordance with regulations;
• Request warranty, return, or refund services when eligible criteria are met;
• Submit feedback, inquiries, or complaints and have them processed according to Salonease.vn procedures;
• Have personal data protected under our Privacy Policy and applicable laws.

b) Obligations of Buyers:

• Provide accurate and complete information when placing orders;
• Make full and timely payments via chosen payment methods;
• Inspect goods upon receipt in accordance with the Delivery Policy;
• Comply with all terms, policies, and guidelines published on the website;
• Refrain from fraudulent acts, impersonation, disruption, cyber attacks, or statutory violations while using the website;
• Cooperate with Salonease.vn in verifying and resolving any issues arising from orders or transactions.